Policies

Thank you for visiting Fox Hill!

We are taking a break and will reopen as soon as possible.

Items are all in stock and are usually dispatched the same day or the next business day after receipt of payment.
 
Purchaser is responsible for any customs or duty fees incurred with international shipping.

I am more than happy to combine postage. With multiple items, postage charges calculated at the checkout can become unrealistic. I will automatically refund any excess postage charges above $2. Please contact me regarding this if you wish.

All my items are carefully wrapped and packaged to ensure safe delivery. Please use care when opening your package.

I use recycled packaging for shipping where possible so that I can keep shipping costs as low as possible.

There are no handling or packaging charges.

I use regular Australia Post and will ship internationally.

Here is a guide to domestic shipping times:
https://auspost.com.au/parcels-mail/delivery-times.html?ilink=tools-open-deliv-times
Within Australia, shipping times can vary from 3 days up to 2 weeks, depending on the destination.

International shipping times vary but between 2 - 6 weeks should be expected. Please remember that I have no control over the parcel once it is posted but will do my best to ensure that it is received by you as soon as possible.

Buyer is responsible for any customs or duty fees incurred with international shipping.  Please only order items that are permitted to enter your country.
Refunds and Exchanges
I want you to be completely satisfied with your order. If you are not, please contact me and I will aim to solve any problems in the best manner.